Plenty of reviews piling up on your Google account? Reviews that you seldom check, ones that appreciate your service to the fullest, ones that go to extreme levels to express dissatisfaction, or ones that remain neutral with just an ‘okay’ reaction. You might also come across stars that measure your success, or you might have witnessed your competitor’s social media accounts requesting 5-star ratings, and thought to yourself, “Why haven’t I ever thought about reviews and stars this seriously?”
This article is going to give you the ultimate solution to level up your brand and business! You can also easily manage reviews for a business like a pro in minutes. How? Read on!
Mastering the Art of Online Reputation Management
Customer feedback management is a vital point in business strategy building. Imagine you are running a business, dealing with all the challenging sales, inventory and customer parts – all at once! Then reviews start getting bombarded on you. And these are not offline reviews that people leave on sticky notes. They are online reviews that customers need your attention to. Well, wouldn’t it be great if you had an assistant to manage customer reviews for you, exclusively? That’s why you need to get introduced to ReviuAI. Your very own review assistant who works 24/7, helping you read, respond and manage reviews across platforms, without burdening you with extra work or stress. You can be managing a small business, or be handling huge business transactions in a big enterprise, ReviuAI keeps you social media and online review game in the industry.
You might have come across review management software that offers the basics, like gathering reviews, sending notifications and allowing you to reply manually. But the major problem many businesses face is that the software in itself becomes very complicated to use. Some have a clunky interface, very limited integrations and even steep learning curves. You need software that not only enhances your online reputation management but also in the most effortless manner. That’s exactly what ReviuAi does. It lets you do much more in such a short time! And no, there’s no heavy, steep learning curve – you can use ReviuAI effortlessly as a beginner and as a seasoned marketer.
Review Response Automation – Why ReviuAI Stands Out
Are you still replying to every review manually? That’s honestly a full-time job! With review automation, you can reply instantly, in times when you are not online. There are myriad perks for ReviuAI. It offers smart automation that replies to reviews based on the rules that you set. You can schedule your reply, choosing how and when to respond, which gives the much-needed flexibility for marketers and also act according to time zones. It could be a thank-you note for a good review that you received or a random polite response to criticism. ReviuAI makes it all easy!
But that’s not even the best part. The most amazing part of it is the interface. Unlike many review software that add a great deal of animation to flaunt their services, but fail to do so functionally, ReviuAI keeps it simple. The interface is extremely clean, beginner-friendly, and you also don’t need to be a technology freak to understand or operate the software.
Inside the ReviuAI Dashboard – Powerful Tools, Simple Use
Let’s talk a little about ReviuAI’s user-friendly dashboard. Get a sneak peek inside to know why it’s so navigation-friendly. Let’s break down the features:
Custom Response Templates
Do you often take a lot of time thinking about what to reply to a certain review? Do you find it challenging to frame sentences in the right tone and with the right words? Well, worry not. You can now save time by creating templates for common responses. It could just be a thank you template or an apology template; you can set it all up once and use it any number of times! Easy as pie!
Auto Response Rules
Every software needs to run according to a checklist. Likewise, you can set up your own rules for when and how your reviews get an automatic reply. Like a 5-star review deserves a thank you note – so you set up the rules accordingly, while a 1-star review needs a polite apology and also an extended message asking, “how do we make it better for you?”. You can subtly ask for feedback through these messages and thereafter polish your services and brand image.
Response Injections & AI-Generated Reviews
Personalise your responses by including customer specifications. This makes the review more insightful and dear to the customer, and also makes you stand out amidst an ocean of clichéd words.
Sheds Light on Google My Business
ReviuAI seamlessly integrates with your Google My Business (GMB) profile, urging you to respond and monitor in real-time. By managing your reviews, you not only improve customer trust but also elevate your local SEO rankings. This will level up your business to different heights! More interaction, more visibility, more traffic – leading to more potential customers!
Targeted Keywords For Greater Search Rankings
With ReviuAi, you don’t just write reviews or responses. You create responses with strategic, targeted keywords relevant to your business circle, products and services. The ones that reflect your industry standards. When these keywords are naturally included in your response templates, it alerts search engines like Google that your business is actively engaging with relevant content. This again boosts your SEO, attracting more customer likes.
Filter Out Negative Reviews
The only purpose of ReviuAi is not just to create responses but also to protect your brand from being maligned online. There would be plenty of negative remarks out there which often go unnoticed. Only if you notice and address these, will the other potential customers get to know the exact scenario and have clarity of the situation and your services. ReviuAI helps filter out these negative reviews by flagging them and alerting the user to protect your online reputation. You can therefore respond actively and share your side of the story to bring in more credibility for your brand.
FYI, You Can Upload Images Too!
Sometimes, images provide more clarity to situations. ReviuAI allows you to upload images to make your GMB listing more authentic. You can showcase your interiors, your employees, your services, and anything that catches the eye. Regularly updated images not only make your profile more appealing but also give out the feeling that you are constantly and frequently engaging with your customers. It makes you someone who ‘cares’ for your audience – which earns brownie points in the customer satisfaction table!
That said, ReviuAI isn’t just any software – it’s a complete and wholesome solution to your brand-building tactic, which is not just useful by functionality but is easy to use even for beginners. If you’re ready to manage customer reviews like a pro in just minutes a day, ReviuAI is the way to go.
FAQ
- Do all businesses need an online review management tool?
Yes, in today’s world, when everything and anything is going digital, customers’ first point of contact would always be the internet. You need to actively manage your Google review profile to maintain a good brand image and credibility for your business.
- How does ReviuAI help with online reviews?
ReviuAI automates responses, gives templates and shows all your reviews in one place. It makes review management really quick and easy!
- Does ReviuAI reply to reviews automatically?
With the help of smart automation, ReviuAI will auto-respond to your reviews based on your settings. You can create templates and even include keywords to level up the search rankings!
